Troubleshooting

Paying for TextNow Plus or Unlimited and want to cancel? Here’s how to stop the subscription without losing your number.

Want a break from TextNow without losing your number for good? Here’s the difference between deactivating and deleting your account.

TextNow won’t send texts or calls? Try these 10 fixes, from checking outage status to resetting the app, before you give up.

Not getting your TextNow verification code by text or call? Here are the most common causes and how to fix each one.

Is a TextNow number really anonymous or can it be traced? Here’s what’s technically possible and what it means for your privacy.

Getting texts from a TextNow number you don’t recognize? Here’s how number lookup works and what information you can actually find.

Want a new TextNow number? Here’s exactly how to change your number in the app, plus what happens to your old one.

Locked out of TextNow? Follow these steps to reset a forgotten password and get back into your account in minutes.

Want to close your TextNow account for good? Follow this simple step-by-step guide to permanently delete your account and number.

Can’t log into TextNow? Step-by-step login help for the app, web browser, and Chrome, plus fixes for common sign-in errors.